What are your team key projects?
Product Service Engineer will lead and support Field Event investigations – FER
(former Root Cause Analysis) on TM2500/LM2500/LM6000/LMS100 both engine and package ( machines with output in the 20-100MW range in simple cycle) .
In most of the investigation we are requesting engine parts to be shipped to EDC laboratory which gives opportunity for real contact with hardware, extend knowledge about hardware design and type of analysis which could be performed in our laboratory. During investigations (if required) there will be possibility for customer site visit or repair workshop which gives a chance for familiarization with engine and package.
- FER- Filed Event Resolution is an analysis of a customer site event where the goal is to identify the issue and provide site containment. FER is a recent name for former Root Cause Analysis.
You will work on
- Fully investigate and document field events (forced outages, unplanned engine removals, etc)
- Lead a cross functional team to investigate Engine, Package, BOP field events
- Identify, request and analyze site control system data required for the investigation (maintenance history, operation data, etc)
- Develop investigative teardown work scopes for engines being inducted into the Houston Service Center
- Provide hardware analysis work scopes to investigative laboratories.
- Provide investigation status updates to customers and GE customer facing team members.
- Author Root Cause analysis reports for customers and GE customer facing team members.
- Meet with customers and GE commercial team members to discuss findings and recommendations.
- Perform operations-based maintenance analysis and deliver maintenance recommendations to key customers with unique operating profiles
- Work with product line team in identifying fleet issues and field fix programs
- On as needed-basis, support the broader product service engineering team with field issue resolution.
- On as needed-basis, support the Power fleet on service center repair work scopes for continued-time engines.
- Coordinate with the quality organization, service centers, and FieldCore on quality issues, including implementing corrections and containments (CorrectiveActionPreventiveAction).
- Less than 10% travel expected.
What we expect from you?
- Experience in gas turbine technology experience.
- BS degree or above in a technical discipline.
- Demonstrated ability to represent GE in technical and commercial customer communications.
- Demonstrated ability to interact successfully in a matrixed organization.
- Strong written and verbal communication skills in English
- Experience with Jet/Aeroderivative Engines and packages
- Degree in Mechanical Engineering, Electrical Engineering or other relevant field
- Demonstrated ability to analyze and resolve problems
- Ability to guide, influence and lead others
- Strong interpersonal and communication skills
- Candidate must be thorough, accurate, and be able to communicate effectively both to technical and non-technical audiences
- Proficient in use of computers and PC hardware, MS Office, Excel, PowerPoint, Outlook & Word
- Understanding of impact/influence of GT hardware & hardware condition/dimensions on engine performance
- Strong understanding of common failure modes in gas turbines
- Demonstrated team player